Telecom CRM - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030

• Description
• Table of Contents
• Table of Figures
• PDF Download

• Description
• Table of Contents
• Table of Figures
• PDF Download

CRM software has particular supplementary functions, except for conventional account, contact and activity management in telecommunications industry. Telecom CRM systems assist incontrolling customer churn as they study data gathered from other functional spheres like sales and service. When the analysis is combined with transactional information, it discovers deep understanding of customer behavior and helps to recognize and restrain customer churn.

The global market for Telecom CRM was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.

The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.

According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.

Report Scope
This report aims to provide a comprehensive presentation of the global market for Telecom CRM, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Telecom CRM by region & country, by Type, and by Application.

The Telecom CRM market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Telecom CRM.

Market Segmentation

Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Telecom CRM manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Telecom CRM in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Telecom CRM in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

 1 Market Overview
    1.1 Telecom CRM Product Introduction
    1.2 Global Telecom CRM Market Size Forecast
    1.3 Telecom CRM Market Trends & Drivers
        1.3.1 Telecom CRM Industry Trends
        1.3.2 Telecom CRM Market Drivers & Opportunity
        1.3.3 Telecom CRM Market Challenges
        1.3.4 Telecom CRM Market Restraints
    1.4 Assumptions and Limitations
    1.5 Study Objectives
    1.6 Years Considered

 2 Competitive Analysis by Company
    2.1 Global Telecom CRM Players Revenue Ranking (2023)
    2.2 Global Telecom CRM Revenue by Company (2019-2024)
    2.3 Key Companies Telecom CRM Manufacturing Base Distribution and Headquarters
    2.4 Key Companies Telecom CRM Product Offered
    2.5 Key Companies Time to Begin Mass Production of Telecom CRM
    2.6 Telecom CRM Market Competitive Analysis
        2.6.1 Telecom CRM Market Concentration Rate (2019-2024)
        2.6.2 Global 5 and 10 Largest Companies by Telecom CRM Revenue in 2023
        2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Telecom CRM as of 2023)
    2.7 Mergers & Acquisitions, Expansion

 3 Segmentation by Type
    3.1 Introduction by Type
        3.1.1 Software
        3.1.2 Service
        3.1.3 Others
    3.2 Global Telecom CRM Sales Value by Type
        3.2.1 Global Telecom CRM Sales Value by Type (2019 VS 2023 VS 2030)
        3.2.2 Global Telecom CRM Sales Value, by Type (2019-2030)
        3.2.3 Global Telecom CRM Sales Value, by Type (%) (2019-2030)

 4 Segmentation by Application
    4.1 Introduction by Application
        4.1.1 Small-Sized Enterprises
        4.1.2 Medium-sized Enterprises
        4.1.3 Large-Sized Enterprises
    4.2 Global Telecom CRM Sales Value by Application
        4.2.1 Global Telecom CRM Sales Value by Application (2019 VS 2023 VS 2030)
        4.2.2 Global Telecom CRM Sales Value, by Application (2019-2030)
        4.2.3 Global Telecom CRM Sales Value, by Application (%) (2019-2030)

 5 Segmentation by Region
    5.1 Global Telecom CRM Sales Value by Region
        5.1.1 Global Telecom CRM Sales Value by Region: 2019 VS 2023 VS 2030
        5.1.2 Global Telecom CRM Sales Value by Region (2019-2024)
        5.1.3 Global Telecom CRM Sales Value by Region (2025-2030)
        5.1.4 Global Telecom CRM Sales Value by Region (%), (2019-2030)
    5.2 North America
        5.2.1 North America Telecom CRM Sales Value, 2019-2030
        5.2.2 North America Telecom CRM Sales Value by Country (%), 2023 VS 2030
    5.3 Europe
        5.3.1 Europe Telecom CRM Sales Value, 2019-2030
        5.3.2 Europe Telecom CRM Sales Value by Country (%), 2023 VS 2030
    5.4 Asia Pacific
        5.4.1 Asia Pacific Telecom CRM Sales Value, 2019-2030
        5.4.2 Asia Pacific Telecom CRM Sales Value by Country (%), 2023 VS 2030
    5.5 South America
        5.5.1 South America Telecom CRM Sales Value, 2019-2030
        5.5.2 South America Telecom CRM Sales Value by Country (%), 2023 VS 2030
    5.6 Middle East & Africa
        5.6.1 Middle East & Africa Telecom CRM Sales Value, 2019-2030
        5.6.2 Middle East & Africa Telecom CRM Sales Value by Country (%), 2023 VS 2030

 6 Segmentation by Key Countries/Regions
    6.1 Key Countries/Regions Telecom CRM Sales Value Growth Trends, 2019 VS 2023 VS 2030
    6.2 Key Countries/Regions Telecom CRM Sales Value
    6.3 United States
        6.3.1 United States Telecom CRM Sales Value, 2019-2030
        6.3.2 United States Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.3.3 United States Telecom CRM Sales Value by Application, 2023 VS 2030
    6.4 Europe
        6.4.1 Europe Telecom CRM Sales Value, 2019-2030
        6.4.2 Europe Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.4.3 Europe Telecom CRM Sales Value by Application, 2023 VS 2030
    6.5 China
        6.5.1 China Telecom CRM Sales Value, 2019-2030
        6.5.2 China Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.5.3 China Telecom CRM Sales Value by Application, 2023 VS 2030
    6.6 Japan
        6.6.1 Japan Telecom CRM Sales Value, 2019-2030
        6.6.2 Japan Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.6.3 Japan Telecom CRM Sales Value by Application, 2023 VS 2030
    6.7 South Korea
        6.7.1 South Korea Telecom CRM Sales Value, 2019-2030
        6.7.2 South Korea Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.7.3 South Korea Telecom CRM Sales Value by Application, 2023 VS 2030
    6.8 Southeast Asia
        6.8.1 Southeast Asia Telecom CRM Sales Value, 2019-2030
        6.8.2 Southeast Asia Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.8.3 Southeast Asia Telecom CRM Sales Value by Application, 2023 VS 2030
    6.9 India
        6.9.1 India Telecom CRM Sales Value, 2019-2030
        6.9.2 India Telecom CRM Sales Value by Type (%), 2023 VS 2030
        6.9.3 India Telecom CRM Sales Value by Application, 2023 VS 2030

 7 Company Profiles
    7.1 Comarch
        7.1.1 Comarch Profile
        7.1.2 Comarch Main Business
        7.1.3 Comarch Telecom CRM Products, Services and Solutions
        7.1.4 Comarch Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.1.5 Comarch Recent Developments
    7.2 Elinext
        7.2.1 Elinext Profile
        7.2.2 Elinext Main Business
        7.2.3 Elinext Telecom CRM Products, Services and Solutions
        7.2.4 Elinext Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.2.5 Elinext Recent Developments
    7.3 Cerillion
        7.3.1 Cerillion Profile
        7.3.2 Cerillion Main Business
        7.3.3 Cerillion Telecom CRM Products, Services and Solutions
        7.3.4 Cerillion Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.3.5 Bpmonline Recent Developments
    7.4 Bpmonline
        7.4.1 Bpmonline Profile
        7.4.2 Bpmonline Main Business
        7.4.3 Bpmonline Telecom CRM Products, Services and Solutions
        7.4.4 Bpmonline Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.4.5 Bpmonline Recent Developments
    7.5 Ericsson
        7.5.1 Ericsson Profile
        7.5.2 Ericsson Main Business
        7.5.3 Ericsson Telecom CRM Products, Services and Solutions
        7.5.4 Ericsson Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.5.5 Ericsson Recent Developments
    7.6 Beesion
        7.6.1 Beesion Profile
        7.6.2 Beesion Main Business
        7.6.3 Beesion Telecom CRM Products, Services and Solutions
        7.6.4 Beesion Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.6.5 Beesion Recent Developments
    7.7 Infosys
        7.7.1 Infosys Profile
        7.7.2 Infosys Main Business
        7.7.3 Infosys Telecom CRM Products, Services and Solutions
        7.7.4 Infosys Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.7.5 Infosys Recent Developments
    7.8 HP
        7.8.1 HP Profile
        7.8.2 HP Main Business
        7.8.3 HP Telecom CRM Products, Services and Solutions
        7.8.4 HP Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.8.5 HP Recent Developments
    7.9 Atlas
        7.9.1 Atlas Profile
        7.9.2 Atlas Main Business
        7.9.3 Atlas Telecom CRM Products, Services and Solutions
        7.9.4 Atlas Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.9.5 Atlas Recent Developments
    7.10 CHR Solutions
        7.10.1 CHR Solutions Profile
        7.10.2 CHR Solutions Main Business
        7.10.3 CHR Solutions Telecom CRM Products, Services and Solutions
        7.10.4 CHR Solutions Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.10.5 CHR Solutions Recent Developments
    7.11 Daemon
        7.11.1 Daemon Profile
        7.11.2 Daemon Main Business
        7.11.3 Daemon Telecom CRM Products, Services and Solutions
        7.11.4 Daemon Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.11.5 Daemon Recent Developments
    7.12 Precision Telecom Technologies
        7.12.1 Precision Telecom Technologies Profile
        7.12.2 Precision Telecom Technologies Main Business
        7.12.3 Precision Telecom Technologies Telecom CRM Products, Services and Solutions
        7.12.4 Precision Telecom Technologies Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.12.5 Precision Telecom Technologies Recent Developments
    7.13 SunVizon
        7.13.1 SunVizon Profile
        7.13.2 SunVizon Main Business
        7.13.3 SunVizon Telecom CRM Products, Services and Solutions
        7.13.4 SunVizon Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.13.5 SunVizon Recent Developments
    7.14 LeadPrime
        7.14.1 LeadPrime Profile
        7.14.2 LeadPrime Main Business
        7.14.3 LeadPrime Telecom CRM Products, Services and Solutions
        7.14.4 LeadPrime Telecom CRM Revenue (US$ Million) & (2019-2024)
        7.14.5 LeadPrime Recent Developments

 8 Industry Chain Analysis
    8.1 Telecom CRM Industrial Chain
    8.2 Telecom CRM Upstream Analysis
        8.2.1 Key Raw Materials
        8.2.2 Raw Materials Key Suppliers
        8.2.3 Manufacturing Cost Structure
    8.3 Midstream Analysis
    8.4 Downstream Analysis (Customers Analysis)
    8.5 Sales Model and Sales Channels
        8.5.1 Telecom CRM Sales Model
        8.5.2 Sales Channel
        8.5.3 Telecom CRM Distributors

 9 Research Findings and Conclusion

 10 Appendix
    10.1 Research Methodology
        10.1.1 Methodology/Research Approach
        10.1.2 Data Source
    10.2 Author Details
    10.3 Disclaimer

List of Tables
    Table 1. Telecom CRM Market Trends
    Table 2. Telecom CRM Market Drivers & Opportunity
    Table 3. Telecom CRM Market Challenges
    Table 4. Telecom CRM Market Restraints
    Table 5. Global Telecom CRM Revenue by Company (2019-2024) & (US$ Million)
    Table 6. Global Telecom CRM Revenue Market Share by Company (2019-2024)
    Table 7. Key Companies Telecom CRM Manufacturing Base Distribution and Headquarters
    Table 8. Key Companies Telecom CRM Product Type
    Table 9. Key Companies Time to Begin Mass Production of Telecom CRM
    Table 10. Global Telecom CRM Companies Market Concentration Ratio (CR5 and HHI)
    Table 11. Global Top Companies Market Share by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Telecom CRM as of 2023)
    Table 12. Mergers & Acquisitions, Expansion Plans
    Table 13. Global Telecom CRM Sales Value by Type: 2019 VS 2023 VS 2030 (US$ Million)
    Table 14. Global Telecom CRM Sales Value by Type (2019-2024) & (US$ Million)
    Table 15. Global Telecom CRM Sales Value by Type (2025-2030) & (US$ Million)
    Table 16. Global Telecom CRM Sales Market Share in Value by Type (2019-2024) & (%)
    Table 17. Global Telecom CRM Sales Market Share in Value by Type (2025-2030) & (%)
    Table 18. Global Telecom CRM Sales Value by Application: 2019 VS 2023 VS 2030 (US$ Million)
    Table 19. Global Telecom CRM Sales Value by Application (2019-2024) & (US$ Million)
    Table 20. Global Telecom CRM Sales Value by Application (2025-2030) & (US$ Million)
    Table 21. Global Telecom CRM Sales Market Share in Value by Application (2019-2024) & (%)
    Table 22. Global Telecom CRM Sales Market Share in Value by Application (2025-2030) & (%)
    Table 23. Global Telecom CRM Sales Value by Region: 2019 VS 2023 VS 2030 (US$ Million)
    Table 24. Global Telecom CRM Sales Value by Region (2019-2024) & (US$ Million)
    Table 25. Global Telecom CRM Sales Value by Region (2025-2030) & (US$ Million)
    Table 26. Global Telecom CRM Sales Value by Region (2019-2024) & (%)
    Table 27. Global Telecom CRM Sales Value by Region (2025-2030) & (%)
    Table 28. Key Countries/Regions Telecom CRM Sales Value Growth Trends, (US$ Million): 2019 VS 2023 VS 2030
    Table 29. Key Countries/Regions Telecom CRM Sales Value, (2019-2024) & (US$ Million)
    Table 30. Key Countries/Regions Telecom CRM Sales Value, (2025-2030) & (US$ Million)
    Table 31. Comarch Basic Information List
    Table 32. Comarch Description and Business Overview
    Table 33. Comarch Telecom CRM Products, Services and Solutions
    Table 34. Revenue (US$ Million) in Telecom CRM Business of Comarch (2019-2024)
    Table 35. Comarch Recent Developments
    Table 36. Elinext Basic Information List
    Table 37. Elinext Description and Business Overview
    Table 38. Elinext Telecom CRM Products, Services and Solutions
    Table 39. Revenue (US$ Million) in Telecom CRM Business of Elinext (2019-2024)
    Table 40. Elinext Recent Developments
    Table 41. Cerillion Basic Information List
    Table 42. Cerillion Description and Business Overview
    Table 43. Cerillion Telecom CRM Products, Services and Solutions
    Table 44. Revenue (US$ Million) in Telecom CRM Business of Cerillion (2019-2024)
    Table 45. Cerillion Recent Developments
    Table 46. Bpmonline Basic Information List
    Table 47. Bpmonline Description and Business Overview
    Table 48. Bpmonline Telecom CRM Products, Services and Solutions
    Table 49. Revenue (US$ Million) in Telecom CRM Business of Bpmonline (2019-2024)
    Table 50. Bpmonline Recent Developments
    Table 51. Ericsson Basic Information List
    Table 52. Ericsson Description and Business Overview
    Table 53. Ericsson Telecom CRM Products, Services and Solutions
    Table 54. Revenue (US$ Million) in Telecom CRM Business of Ericsson (2019-2024)
    Table 55. Ericsson Recent Developments
    Table 56. Beesion Basic Information List
    Table 57. Beesion Description and Business Overview
    Table 58. Beesion Telecom CRM Products, Services and Solutions
    Table 59. Revenue (US$ Million) in Telecom CRM Business of Beesion (2019-2024)
    Table 60. Beesion Recent Developments
    Table 61. Infosys Basic Information List
    Table 62. Infosys Description and Business Overview
    Table 63. Infosys Telecom CRM Products, Services and Solutions
    Table 64. Revenue (US$ Million) in Telecom CRM Business of Infosys (2019-2024)
    Table 65. Infosys Recent Developments
    Table 66. HP Basic Information List
    Table 67. HP Description and Business Overview
    Table 68. HP Telecom CRM Products, Services and Solutions
    Table 69. Revenue (US$ Million) in Telecom CRM Business of HP (2019-2024)
    Table 70. HP Recent Developments
    Table 71. Atlas Basic Information List
    Table 72. Atlas Description and Business Overview
    Table 73. Atlas Telecom CRM Products, Services and Solutions
    Table 74. Revenue (US$ Million) in Telecom CRM Business of Atlas (2019-2024)
    Table 75. Atlas Recent Developments
    Table 76. CHR Solutions Basic Information List
    Table 77. CHR Solutions Description and Business Overview
    Table 78. CHR Solutions Telecom CRM Products, Services and Solutions
    Table 79. Revenue (US$ Million) in Telecom CRM Business of CHR Solutions (2019-2024)
    Table 80. CHR Solutions Recent Developments
    Table 81. Daemon Basic Information List
    Table 82. Daemon Description and Business Overview
    Table 83. Daemon Telecom CRM Products, Services and Solutions
    Table 84. Revenue (US$ Million) in Telecom CRM Business of Daemon (2019-2024)
    Table 85. Daemon Recent Developments
    Table 86. Precision Telecom Technologies Basic Information List
    Table 87. Precision Telecom Technologies Description and Business Overview
    Table 88. Precision Telecom Technologies Telecom CRM Products, Services and Solutions
    Table 89. Revenue (US$ Million) in Telecom CRM Business of Precision Telecom Technologies (2019-2024)
    Table 90. Precision Telecom Technologies Recent Developments
    Table 91. SunVizon Basic Information List
    Table 92. SunVizon Description and Business Overview
    Table 93. SunVizon Telecom CRM Products, Services and Solutions
    Table 94. Revenue (US$ Million) in Telecom CRM Business of SunVizon (2019-2024)
    Table 95. SunVizon Recent Developments
    Table 96. LeadPrime Basic Information List
    Table 97. LeadPrime Description and Business Overview
    Table 98. LeadPrime Telecom CRM Products, Services and Solutions
    Table 99. Revenue (US$ Million) in Telecom CRM Business of LeadPrime (2019-2024)
    Table 100. LeadPrime Recent Developments
    Table 101. Key Raw Materials Lists
    Table 102. Raw Materials Key Suppliers Lists
    Table 103. Telecom CRM Downstream Customers
    Table 104. Telecom CRM Distributors List
    Table 105. Research Programs/Design for This Report
    Table 106. Key Data Information from Secondary Sources
    Table 107. Key Data Information from Primary Sources
    Table 108. Business Unit and Senior & Team Lead Analysts
List of Figures
    Figure 1. Telecom CRM Product Picture
    Figure 2. Global Telecom CRM Sales Value, 2019 VS 2023 VS 2030 (US$ Million)
    Figure 3. Global Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 4. Telecom CRM Report Years Considered
    Figure 5. Global Telecom CRM Players Revenue Ranking (2023) & (US$ Million)
    Figure 6. The 5 and 10 Largest Manufacturers in the World: Market Share by Telecom CRM Revenue in 2023
    Figure 7. Telecom CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2019 VS 2023
    Figure 8. Software Picture
    Figure 9. Service Picture
    Figure 10. Others Picture
    Figure 11. Global Telecom CRM Sales Value by Type (2019 VS 2023 VS 2030) & (US$ Million)
    Figure 12. Global Telecom CRM Sales Value Market Share by Type, 2023 & 2030
    Figure 13. Product Picture of Small-Sized Enterprises
    Figure 14. Product Picture of Medium-sized Enterprises
    Figure 15. Product Picture of Large-Sized Enterprises
    Figure 16. Global Telecom CRM Sales Value by Application (2019 VS 2023 VS 2030) & (US$ Million)
    Figure 17. Global Telecom CRM Sales Value Market Share by Application, 2023 & 2030
    Figure 18. North America Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 19. North America Telecom CRM Sales Value by Country (%), 2023 VS 2030
    Figure 20. Europe Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 21. Europe Telecom CRM Sales Value by Country (%), 2023 VS 2030
    Figure 22. Asia Pacific Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 23. Asia Pacific Telecom CRM Sales Value by Country (%), 2023 VS 2030
    Figure 24. South America Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 25. South America Telecom CRM Sales Value by Country (%), 2023 VS 2030
    Figure 26. Middle East & Africa Telecom CRM Sales Value (2019-2030) & (US$ Million)
    Figure 27. Middle East & Africa Telecom CRM Sales Value by Country (%), 2023 VS 2030
    Figure 28. Key Countries/Regions Telecom CRM Sales Value (%), (2019-2030)
    Figure 29. United States Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 30. United States Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 31. United States Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 32. Europe Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 33. Europe Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 34. Europe Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 35. China Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 36. China Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 37. China Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 38. Japan Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 39. Japan Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 40. Japan Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 41. South Korea Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 42. South Korea Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 43. South Korea Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 44. Southeast Asia Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 45. Southeast Asia Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 46. Southeast Asia Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 47. India Telecom CRM Sales Value, (2019-2030) & (US$ Million)
    Figure 48. India Telecom CRM Sales Value by Type (%), 2023 VS 2030
    Figure 49. India Telecom CRM Sales Value by Application (%), 2023 VS 2030
    Figure 50. Telecom CRM Industrial Chain
    Figure 51. Telecom CRM Manufacturing Cost Structure
    Figure 52. Channels of Distribution (Direct Sales, and Distribution)
    Figure 53. Bottom-up and Top-down Approaches for This Report
    Figure 54. Data Triangulation

CRM software has particular supplementary functions, except for conventional account, contact and activity management in telecommunications industry. Telecom CRM systems assist incontrolling customer churn as they study data gathered from other functional spheres like sales and service. When the analysis is combined with transactional information, it discovers deep understanding of customer behavior and helps to recognize and restrain customer churn.

The global market for Telecom CRM was estimated to be worth US$ million in 2023 and is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during the forecast period 2024-2030.

The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.

According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.

Report Scope
This report aims to provide a comprehensive presentation of the global market for Telecom CRM, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Telecom CRM by region & country, by Type, and by Application.

The Telecom CRM market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Telecom CRM.

Market Segmentation

Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Telecom CRM manufacturers competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Telecom CRM in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Telecom CRM in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.