Global Conversation Intelligence Analysis Software Market Report, History and Forecast 2018-2029, Breakdown Data by Companies, Key Regions, Types and Application- QYResearch

Global Conversation Intelligence Analysis Software Market Report, History and Forecast 2018-2029, Breakdown Data by Companies, Key Regions, Types and Application

Industry: Service & Software

Published: 2023-05-26

Pages: 123 Pages

Report ld: 1356466

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Description
Table of Contents
Table of Figures
Related Reports
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Description
Table of Contents
Table of Figures
Related Reports
PDF Download

Description

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.

The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.

Conversation Intelligence Analysis Software report published by QYResearch reveals that COVID-19 and Russia-Ukraine War impacted the market dually in 2022. Global Conversation Intelligence Analysis Software market is projected to reach US$ 2251.8 million in 2029, increasing from US$ 993.6 million in 2022, with the CAGR of 12.1% during the period of 2023 to 2029. Demand from SMEs and Large Enterprises are the major drivers for the industry.

The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.

Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Conversation Intelligence Analysis Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Companies, Type, Application and Regions Listed in the Report:
By Company
    Gong.io
    Chorus.ai (ZoomInfo)
    SalesLoft
    CallRail
    Revenue.io
    Jiminny
    Invoca
    Allego
    Tethr
    Observe.ai
    CallMiner
    Avoma
    Mindtickle
    Salesken
    Baidu
    Alibaba Cloud
    Tencent
    Huawei
    iFLYTEK
    Aispeech
    Byai
    Xiaoi
    ZHUIYI
    TelRobot
    Emotibot

Segment by Type
    Cloud Based
    On-premises

Segment by Application
    SMEs
    Large Enterprises

By Region
    North America
        United States
        Canada
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        
    Asia-Pacific
        China
        Japan
        South Korea
        Southeast Asia
        India
        Australia
        
    Latin America
        Mexico
        Brazil
        
    Middle East & Africa
        Turkey
        Saudi Arabia
        UAE

Each chapter of the report provides detailed information for readers to understand the Conversation Intelligence Analysis Software market further:
Chapter 1: Global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029).
Chapter 2: Product Types and Revenue analysis of Each Type in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 3: Product Application and Revenue analysis of Each Application in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 4: Company Competition Status, Detailed analysis of Product Name companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 5: Companies’ Outline, covering company’s basic information, Conversation Intelligence Analysis Software introduction, etc. Conversation Intelligence Analysis Software Revenue and Gross Margin of each company as well as Recent Development are also contained in this part.
Chapter 6 to 10: Country Level analysis of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa by revenue.
Chapter 11: Market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry.
Chapter 12: QYResearch’s Conclusions of Conversation Intelligence Analysis Software market based on comprehensive survey.
Chapter 13: Methodology and Data Sources adopted by QYResearch.

Table of Contents

 1 Market Overview of Conversation Intelligence Analysis Software
    1.1 Conversation Intelligence Analysis Software Market Overview
        1.1.1 Conversation Intelligence Analysis Software Product Scope
        1.1.2 Conversation Intelligence Analysis Software Market Status and Outlook
    1.2 Global Conversation Intelligence Analysis Software Market Size Overview by Region 2018 VS 2022 VS 2029
    1.3 Global Conversation Intelligence Analysis Software Market Size by Region (2018-2029)
    1.4 Global Conversation Intelligence Analysis Software Historic Market Size by Region (2018-2023)
    1.5 Global Conversation Intelligence Analysis Software Market Size Forecast by Region (2024-2029)
    1.6 Key Regions, Conversation Intelligence Analysis Software Market Size (2018-2029)
        1.6.1 North America Conversation Intelligence Analysis Software Market Size (2018-2029)
        1.6.2 Europe Conversation Intelligence Analysis Software Market Size (2018-2029)
        1.6.3 Asia-Pacific Conversation Intelligence Analysis Software Market Size (2018-2029)
        1.6.4 Latin America Conversation Intelligence Analysis Software Market Size (2018-2029)
        1.6.5 Middle East & Africa Conversation Intelligence Analysis Software Market Size (2018-2029)

 2 Conversation Intelligence Analysis Software Market by Type
    2.1 Introduction
        2.1.1 Cloud Based
        2.1.2 On-premises
    2.2 Global Conversation Intelligence Analysis Software Market Size by Type: 2018 VS 2022 VS 2029
        2.2.1 Global Conversation Intelligence Analysis Software Historic Market Size by Type (2018-2023)
        2.2.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Type (2024-2029)
    2.3 Key Regions Market Size by Type
        2.3.1 North America Conversation Intelligence Analysis Software Revenue Breakdown by Type (2018-2029)
        2.3.2 Europe Conversation Intelligence Analysis Software Revenue Breakdown by Type (2018-2029)
        2.3.3 Asia-Pacific Conversation Intelligence Analysis Software Revenue Breakdown by Type (2018-2029)
        2.3.4 Latin America Conversation Intelligence Analysis Software Revenue Breakdown by Type (2018-2029)
        2.3.5 Middle East and Africa Conversation Intelligence Analysis Software Revenue Breakdown by Type (2018-2029)

 3 Conversation Intelligence Analysis Software Market Overview by Application
    3.1 Introduction
        3.1.1 SMEs
        3.1.2 Large Enterprises
    3.2 Global Conversation Intelligence Analysis Software Market Size by Application: 2018 VS 2022 VS 2029
        3.2.1 Global Conversation Intelligence Analysis Software Historic Market Size by Application (2018-2023)
        3.2.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Application (2024-2029)
    3.3 Key Regions Market Size by Application
        3.3.1 North America Conversation Intelligence Analysis Software Revenue Breakdown by Application (2018-2029)
        3.3.2 Europe Conversation Intelligence Analysis Software Revenue Breakdown by Application (2018-2029)
        3.3.3 Asia-Pacific Conversation Intelligence Analysis Software Revenue Breakdown by Application (2018-2029)
        3.3.4 Latin America Conversation Intelligence Analysis Software Revenue Breakdown by Application (2018-2029)
        3.3.5 Middle East and Africa Conversation Intelligence Analysis Software Revenue Breakdown by Application (2018-2029)

 4 Conversation Intelligence Analysis Software Competition Analysis by Players
    4.1 Global Conversation Intelligence Analysis Software Market Size by Players (2018-2023)
    4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Conversation Intelligence Analysis Software as of 2022)
    4.3 Date of Key Players Enter into Conversation Intelligence Analysis Software Market
    4.4 Global Top Players Conversation Intelligence Analysis Software Headquarters and Area Served
    4.5 Key Players Conversation Intelligence Analysis Software Product Solution and Service
    4.6 Competitive Status
        4.6.1 Conversation Intelligence Analysis Software Market Concentration Rate
        4.6.2 Mergers & Acquisitions, Expansion Plans

 5 Company (Top Players) Profiles
    5.1 Gong.io
        5.1.1 Gong.io Profile
        5.1.2 Gong.io Main Business
        5.1.3 Gong.io Conversation Intelligence Analysis Software Products, Services and Solutions
        5.1.4 Gong.io Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.1.5 Gong.io Recent Developments
    5.2 Chorus.ai (ZoomInfo)
        5.2.1 Chorus.ai (ZoomInfo) Profile
        5.2.2 Chorus.ai (ZoomInfo) Main Business
        5.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Products, Services and Solutions
        5.2.4 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.2.5 Chorus.ai (ZoomInfo) Recent Developments
    5.3 SalesLoft
        5.3.1 SalesLoft Profile
        5.3.2 SalesLoft Main Business
        5.3.3 SalesLoft Conversation Intelligence Analysis Software Products, Services and Solutions
        5.3.4 SalesLoft Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.3.5 CallRail Recent Developments
    5.4 CallRail
        5.4.1 CallRail Profile
        5.4.2 CallRail Main Business
        5.4.3 CallRail Conversation Intelligence Analysis Software Products, Services and Solutions
        5.4.4 CallRail Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.4.5 CallRail Recent Developments
    5.5 Revenue.io
        5.5.1 Revenue.io Profile
        5.5.2 Revenue.io Main Business
        5.5.3 Revenue.io Conversation Intelligence Analysis Software Products, Services and Solutions
        5.5.4 Revenue.io Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.5.5 Revenue.io Recent Developments
    5.6 Jiminny
        5.6.1 Jiminny Profile
        5.6.2 Jiminny Main Business
        5.6.3 Jiminny Conversation Intelligence Analysis Software Products, Services and Solutions
        5.6.4 Jiminny Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.6.5 Jiminny Recent Developments
    5.7 Invoca
        5.7.1 Invoca Profile
        5.7.2 Invoca Main Business
        5.7.3 Invoca Conversation Intelligence Analysis Software Products, Services and Solutions
        5.7.4 Invoca Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.7.5 Invoca Recent Developments
    5.8 Allego
        5.8.1 Allego Profile
        5.8.2 Allego Main Business
        5.8.3 Allego Conversation Intelligence Analysis Software Products, Services and Solutions
        5.8.4 Allego Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.8.5 Allego Recent Developments
    5.9 Tethr
        5.9.1 Tethr Profile
        5.9.2 Tethr Main Business
        5.9.3 Tethr Conversation Intelligence Analysis Software Products, Services and Solutions
        5.9.4 Tethr Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.9.5 Tethr Recent Developments
    5.10 Observe.ai
        5.10.1 Observe.ai Profile
        5.10.2 Observe.ai Main Business
        5.10.3 Observe.ai Conversation Intelligence Analysis Software Products, Services and Solutions
        5.10.4 Observe.ai Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.10.5 Observe.ai Recent Developments
    5.11 CallMiner
        5.11.1 CallMiner Profile
        5.11.2 CallMiner Main Business
        5.11.3 CallMiner Conversation Intelligence Analysis Software Products, Services and Solutions
        5.11.4 CallMiner Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.11.5 CallMiner Recent Developments
    5.12 Avoma
        5.12.1 Avoma Profile
        5.12.2 Avoma Main Business
        5.12.3 Avoma Conversation Intelligence Analysis Software Products, Services and Solutions
        5.12.4 Avoma Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.12.5 Avoma Recent Developments
    5.13 Mindtickle
        5.13.1 Mindtickle Profile
        5.13.2 Mindtickle Main Business
        5.13.3 Mindtickle Conversation Intelligence Analysis Software Products, Services and Solutions
        5.13.4 Mindtickle Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.13.5 Mindtickle Recent Developments
    5.14 Salesken
        5.14.1 Salesken Profile
        5.14.2 Salesken Main Business
        5.14.3 Salesken Conversation Intelligence Analysis Software Products, Services and Solutions
        5.14.4 Salesken Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.14.5 Salesken Recent Developments
    5.15 Baidu
        5.15.1 Baidu Profile
        5.15.2 Baidu Main Business
        5.15.3 Baidu Conversation Intelligence Analysis Software Products, Services and Solutions
        5.15.4 Baidu Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.15.5 Baidu Recent Developments
    5.16 Alibaba Cloud
        5.16.1 Alibaba Cloud Profile
        5.16.2 Alibaba Cloud Main Business
        5.16.3 Alibaba Cloud Conversation Intelligence Analysis Software Products, Services and Solutions
        5.16.4 Alibaba Cloud Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.16.5 Alibaba Cloud Recent Developments
    5.17 Tencent
        5.17.1 Tencent Profile
        5.17.2 Tencent Main Business
        5.17.3 Tencent Conversation Intelligence Analysis Software Products, Services and Solutions
        5.17.4 Tencent Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.17.5 Tencent Recent Developments
    5.18 Huawei
        5.18.1 Huawei Profile
        5.18.2 Huawei Main Business
        5.18.3 Huawei Conversation Intelligence Analysis Software Products, Services and Solutions
        5.18.4 Huawei Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.18.5 Huawei Recent Developments
    5.19 iFLYTEK
        5.19.1 iFLYTEK Profile
        5.19.2 iFLYTEK Main Business
        5.19.3 iFLYTEK Conversation Intelligence Analysis Software Products, Services and Solutions
        5.19.4 iFLYTEK Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.19.5 iFLYTEK Recent Developments
    5.20 Aispeech
        5.20.1 Aispeech Profile
        5.20.2 Aispeech Main Business
        5.20.3 Aispeech Conversation Intelligence Analysis Software Products, Services and Solutions
        5.20.4 Aispeech Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.20.5 Aispeech Recent Developments
    5.21 Byai
        5.21.1 Byai Profile
        5.21.2 Byai Main Business
        5.21.3 Byai Conversation Intelligence Analysis Software Products, Services and Solutions
        5.21.4 Byai Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.21.5 Byai Recent Developments
    5.22 Xiaoi
        5.22.1 Xiaoi Profile
        5.22.2 Xiaoi Main Business
        5.22.3 Xiaoi Conversation Intelligence Analysis Software Products, Services and Solutions
        5.22.4 Xiaoi Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.22.5 Xiaoi Recent Developments
    5.23 ZHUIYI
        5.23.1 ZHUIYI Profile
        5.23.2 ZHUIYI Main Business
        5.23.3 ZHUIYI Conversation Intelligence Analysis Software Products, Services and Solutions
        5.23.4 ZHUIYI Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.23.5 ZHUIYI Recent Developments
    5.24 TelRobot
        5.24.1 TelRobot Profile
        5.24.2 TelRobot Main Business
        5.24.3 TelRobot Conversation Intelligence Analysis Software Products, Services and Solutions
        5.24.4 TelRobot Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.24.5 TelRobot Recent Developments
    5.25 Emotibot
        5.25.1 Emotibot Profile
        5.25.2 Emotibot Main Business
        5.25.3 Emotibot Conversation Intelligence Analysis Software Products, Services and Solutions
        5.25.4 Emotibot Conversation Intelligence Analysis Software Revenue (US$ Million) & (2018-2023)
        5.25.5 Emotibot Recent Developments

 6 North America
    6.1 North America Conversation Intelligence Analysis Software Market Size by Country (2018-2029)
    6.2 United States
    6.3 Canada

 7 Europe
    7.1 Europe Conversation Intelligence Analysis Software Market Size by Country (2018-2029)
    7.2 Germany
    7.3 France
    7.4 U.K.
    7.5 Italy
    7.6 Russia
    7.7 Nordic Countries
    7.8 Rest of Europe

 8 Asia-Pacific
    8.1 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region (2018-2029)
    8.2 China
    8.3 Japan
    8.4 South Korea
    8.5 Southeast Asia
    8.6 India
    8.7 Australia
    8.8 Rest of Asia-Pacific

 9 Latin America
    9.1 Latin America Conversation Intelligence Analysis Software Market Size by Country (2018-2029)
    9.2 Mexico
    9.3 Brazil
    9.4 Rest of Latin America

 10 Middle East & Africa
    10.1 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2018-2029)
    10.2 Turkey
    10.3 Saudi Arabia
    10.4 UAE
    10.5 Rest of Middle East & Africa

 11 Conversation Intelligence Analysis Software Market Dynamics
    11.1 Conversation Intelligence Analysis Software Industry Trends
    11.2 Conversation Intelligence Analysis Software Market Drivers
    11.3 Conversation Intelligence Analysis Software Market Challenges
    11.4 Conversation Intelligence Analysis Software Market Restraints

 12 Research Finding /Conclusion

 13 Methodology and Data Source
    13.1 Methodology/Research Approach
        13.1.1 Research Programs/Design
        13.1.2 Market Size Estimation
        13.1.3 Market Breakdown and Data Triangulation
    13.2 Data Source
        13.2.1 Secondary Sources
        13.2.2 Primary Sources
    13.3 Disclaimer
    13.4 Author List

Table of Figures

List of Tables
    Table 1. Global Market Conversation Intelligence Analysis Software Market Size (US$ Million) Comparison by Region 2018 VS 2022 VS 2029
    Table 2. Global Conversation Intelligence Analysis Software Market Size by Region (2018-2023) & (US$ Million)
    Table 3. Global Conversation Intelligence Analysis Software Market Size Share by Region (2018-2023)
    Table 4. Global Conversation Intelligence Analysis Software Forecasted Market Size by Region (2024-2029) & (US$ Million)
    Table 5. Global Conversation Intelligence Analysis Software Forecasted Market Size Share by Region (2024-2029)
    Table 6. Global Conversation Intelligence Analysis Software Market Size (US$ Million) by Type: 2018 VS 2022 VS 2029
    Table 7. Global Conversation Intelligence Analysis Software Market Size by Type (2018-2023) & (US$ Million)
    Table 8. Global Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2023)
    Table 9. Global Conversation Intelligence Analysis Software Forecasted Market Size by Type (2024-2029) & (US$ Million)
    Table 10. Global Conversation Intelligence Analysis Software Revenue Market Share by Type (2024-2029)
    Table 11. North America Conversation Intelligence Analysis Software Revenue by Type (2018-2023) & (US$ Million)
    Table 12. North America Conversation Intelligence Analysis Software Revenue by Type (2024-2029) & (US$ Million)
    Table 13. Europe Conversation Intelligence Analysis Software Revenue by Type (2018-2023) & (US$ Million)
    Table 14. Europe Conversation Intelligence Analysis Software Revenue by Type (2024-2029) & (US$ Million)
    Table 15. Asia-Pacific Conversation Intelligence Analysis Software Revenue by Type (2018-2023) & (US$ Million)
    Table 16. Asia-Pacific Conversation Intelligence Analysis Software Revenue by Type (2024-2029) & (US$ Million)
    Table 17. Latin America Conversation Intelligence Analysis Software Revenue by Type (2018-2023) & (US$ Million)
    Table 18. Latin America Conversation Intelligence Analysis Software Revenue by Type (2024-2029) & (US$ Million)
    Table 19. Middle East and Africa Conversation Intelligence Analysis Software Revenue by Type (2018-2023) & (US$ Million)
    Table 20. Middle East and Africa Conversation Intelligence Analysis Software Revenue by Type (2024-2029) & (US$ Million)
    Table 21. Global Conversation Intelligence Analysis Software Market Size (US$ Million) by Application: 2018 VS 2022 VS 2029
    Table 22. Global Conversation Intelligence Analysis Software Market Size by Application (2018-2023) & (US$ Million)
    Table 23. Global Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2023)
    Table 24. Global Conversation Intelligence Analysis Software Forecasted Market Size by Application (2024-2029) & (US$ Million)
    Table 25. Global Conversation Intelligence Analysis Software Revenue Market Share by Application (2024-2029)
    Table 26. North America Conversation Intelligence Analysis Software Revenue by Application (2018-2023) & (US$ Million)
    Table 27. North America Conversation Intelligence Analysis Software Revenue by Application (2024-2029) & (US$ Million)
    Table 28. Europe Conversation Intelligence Analysis Software Revenue by Application (2018-2023) & (US$ Million)
    Table 29. Europe Conversation Intelligence Analysis Software Revenue by Application (2024-2029) & (US$ Million)
    Table 30. Asia-Pacific Conversation Intelligence Analysis Software Revenue by Application (2018-2023) & (US$ Million)
    Table 31. Asia-Pacific Conversation Intelligence Analysis Software Revenue by Application (2024-2029) & (US$ Million)
    Table 32. Latin America Conversation Intelligence Analysis Software Revenue by Application (2018-2023) & (US$ Million)
    Table 33. Latin America Conversation Intelligence Analysis Software Revenue by Application (2024-2029) & (US$ Million)
    Table 34. Middle East and Africa Conversation Intelligence Analysis Software Revenue by Application (2018-2023) & (US$ Million)
    Table 35. Middle East and Africa Conversation Intelligence Analysis Software Revenue by Application (2024-2029) & (US$ Million)
    Table 36. Global Conversation Intelligence Analysis Software Revenue (US$ Million) by Players (2018-2023)
    Table 37. Global Conversation Intelligence Analysis Software Revenue Market Share by Players (2018-2023)
    Table 38. Global Top Players Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Conversation Intelligence Analysis Software as of 2022)
    Table 39. Date of Key Players Enter into Conversation Intelligence Analysis Software Market
    Table 40. Global Conversation Intelligence Analysis Software Key Players Headquarters and Area Served
    Table 41. Conversation Intelligence Analysis Software Product Solution and Service
    Table 42. Global Conversation Intelligence Analysis Software Players Market Concentration Ratio (CR5 and HHI)
    Table 43. Mergers & Acquisitions, Expansion Plans
    Table 44. Gong.io Basic Information List
    Table 45. Gong.io Description and Business Overview
    Table 46. Gong.io Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 47. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Gong.io (2018-2023)
    Table 48. Gong.io Recent Developments
    Table 49. Chorus.ai (ZoomInfo) Basic Information List
    Table 50. Chorus.ai (ZoomInfo) Description and Business Overview
    Table 51. Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 52. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Chorus.ai (ZoomInfo) (2018-2023)
    Table 53. Chorus.ai (ZoomInfo) Recent Developments
    Table 54. SalesLoft Basic Information List
    Table 55. SalesLoft Description and Business Overview
    Table 56. SalesLoft Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 57. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of SalesLoft (2018-2023)
    Table 58. SalesLoft Recent Developments
    Table 59. CallRail Basic Information List
    Table 60. CallRail Description and Business Overview
    Table 61. CallRail Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 62. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of CallRail (2018-2023)
    Table 63. CallRail Recent Developments
    Table 64. Revenue.io Basic Information List
    Table 65. Revenue.io Description and Business Overview
    Table 66. Revenue.io Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 67. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Revenue.io (2018-2023)
    Table 68. Revenue.io Recent Developments
    Table 69. Jiminny Basic Information List
    Table 70. Jiminny Description and Business Overview
    Table 71. Jiminny Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 72. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Jiminny (2018-2023)
    Table 73. Jiminny Recent Developments
    Table 74. Invoca Basic Information List
    Table 75. Invoca Description and Business Overview
    Table 76. Invoca Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 77. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Invoca (2018-2023)
    Table 78. Invoca Recent Developments
    Table 79. Allego Basic Information List
    Table 80. Allego Description and Business Overview
    Table 81. Allego Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 82. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Allego (2018-2023)
    Table 83. Allego Recent Developments
    Table 84. Tethr Basic Information List
    Table 85. Tethr Description and Business Overview
    Table 86. Tethr Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 87. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Tethr (2018-2023)
    Table 88. Tethr Recent Developments
    Table 89. Observe.ai Basic Information List
    Table 90. Observe.ai Description and Business Overview
    Table 91. Observe.ai Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 92. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Observe.ai (2018-2023)
    Table 93. Observe.ai Recent Developments
    Table 94. CallMiner Basic Information List
    Table 95. CallMiner Description and Business Overview
    Table 96. CallMiner Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 97. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of CallMiner (2018-2023)
    Table 98. CallMiner Recent Developments
    Table 99. Avoma Basic Information List
    Table 100. Avoma Description and Business Overview
    Table 101. Avoma Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 102. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Avoma (2018-2023)
    Table 103. Avoma Recent Developments
    Table 104. Mindtickle Basic Information List
    Table 105. Mindtickle Description and Business Overview
    Table 106. Mindtickle Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 107. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Mindtickle (2018-2023)
    Table 108. Mindtickle Recent Developments
    Table 109. Salesken Basic Information List
    Table 110. Salesken Description and Business Overview
    Table 111. Salesken Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 112. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Salesken (2018-2023)
    Table 113. Salesken Recent Developments
    Table 114. Baidu Basic Information List
    Table 115. Baidu Description and Business Overview
    Table 116. Baidu Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 117. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Baidu (2018-2023)
    Table 118. Baidu Recent Developments
    Table 119. Alibaba Cloud Basic Information List
    Table 120. Alibaba Cloud Description and Business Overview
    Table 121. Alibaba Cloud Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 122. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Alibaba Cloud (2018-2023)
    Table 123. Alibaba Cloud Recent Developments
    Table 124. Tencent Basic Information List
    Table 125. Tencent Description and Business Overview
    Table 126. Tencent Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 127. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Tencent (2018-2023)
    Table 128. Tencent Recent Developments
    Table 129. Huawei Basic Information List
    Table 130. Huawei Description and Business Overview
    Table 131. Huawei Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 132. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Huawei (2018-2023)
    Table 133. Huawei Recent Developments
    Table 134. iFLYTEK Basic Information List
    Table 135. iFLYTEK Description and Business Overview
    Table 136. iFLYTEK Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 137. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of iFLYTEK (2018-2023)
    Table 138. iFLYTEK Recent Developments
    Table 139. Aispeech Basic Information List
    Table 140. Aispeech Description and Business Overview
    Table 141. Aispeech Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 142. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Aispeech (2018-2023)
    Table 143. Aispeech Recent Developments
    Table 144. Byai Basic Information List
    Table 145. Byai Description and Business Overview
    Table 146. Byai Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 147. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Byai (2018-2023)
    Table 148. Byai Recent Developments
    Table 149. Xiaoi Basic Information List
    Table 150. Xiaoi Description and Business Overview
    Table 151. Xiaoi Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 152. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Xiaoi (2018-2023)
    Table 153. Xiaoi Recent Developments
    Table 154. ZHUIYI Basic Information List
    Table 155. ZHUIYI Description and Business Overview
    Table 156. ZHUIYI Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 157. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of ZHUIYI (2018-2023)
    Table 158. ZHUIYI Recent Developments
    Table 159. TelRobot Basic Information List
    Table 160. TelRobot Description and Business Overview
    Table 161. TelRobot Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 162. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of TelRobot (2018-2023)
    Table 163. TelRobot Recent Developments
    Table 164. Emotibot Basic Information List
    Table 165. Emotibot Description and Business Overview
    Table 166. Emotibot Conversation Intelligence Analysis Software Products, Services and Solutions
    Table 167. Revenue (US$ Million) in Conversation Intelligence Analysis Software Business of Emotibot (2018-2023)
    Table 168. Emotibot Recent Developments
    Table 169. North America Conversation Intelligence Analysis Software Market Size by Country (2018-2023) & (US$ Million)
    Table 170. North America Conversation Intelligence Analysis Software Market Size by Country (2024-2029) & (US$ Million)
    Table 171. Europe Conversation Intelligence Analysis Software Market Size by Country (2018-2023) & (US$ Million)
    Table 172. Europe Conversation Intelligence Analysis Software Market Size by Country (2024-2029) & (US$ Million)
    Table 173. Asia-Pacific Conversation Intelligence Analysis Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 174. Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region (2018-2023) & (US$ Million)
    Table 175. Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region (2024-2029) & (US$ Million)
    Table 176. Asia-Pacific Conversation Intelligence Analysis Software Market Share by Region (2018-2023)
    Table 177. Asia-Pacific Conversation Intelligence Analysis Software Market Share by Region (2024-2029)
    Table 178. Latin America Conversation Intelligence Analysis Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 179. Latin America Conversation Intelligence Analysis Software Market Size by Country (2018-2023) & (US$ Million)
    Table 180. Latin America Conversation Intelligence Analysis Software Market Size by Country (2024-2029) & (US$ Million)
    Table 181. Middle East & Africa Conversation Intelligence Analysis Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
    Table 182. Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2018-2023) & (US$ Million)
    Table 183. Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2024-2029) & (US$ Million)
    Table 184. Conversation Intelligence Analysis Software Market Trends
    Table 185. Conversation Intelligence Analysis Software Market Drivers
    Table 186. Conversation Intelligence Analysis Software Market Challenges
    Table 187. Conversation Intelligence Analysis Software Market Restraints
    Table 188. Research Programs/Design for This Report
    Table 189. Key Data Information from Secondary Sources
    Table 190. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Conversation Intelligence Analysis Software Market Size Year-over-Year 2018-2029 & (US$ Million)
    Figure 2. Global Conversation Intelligence Analysis Software Market Size (US$ Million), 2018 VS 2022 VS 2029
    Figure 3. Global Conversation Intelligence Analysis Software Market Share by Regions: 2022 VS 2029
    Figure 4. Global Conversation Intelligence Analysis Software Forecasted Market Size Share by Region (2024-2029)
    Figure 5. North America Conversation Intelligence Analysis Software Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 6. Europe Conversation Intelligence Analysis Software Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 7. Asia-Pacific Conversation Intelligence Analysis Software Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 8. Latin America Conversation Intelligence Analysis Software Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 9. Middle East & Africa Conversation Intelligence Analysis Software Market Size Growth Rate (2018-2029) & (US$ Million)
    Figure 10. Product Picture of Cloud Based
    Figure 11. Global Cloud Based Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 12. Product Picture of On-premises
    Figure 13. Global On-premises Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 14. Global Conversation Intelligence Analysis Software Market Size Share by Type:  2022 & 2029
    Figure 15. North America Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2029)
    Figure 16. Europe Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2029)
    Figure 17. Asia-Pacific Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2029)
    Figure 18. Latin America Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2029)
    Figure 19. Middle East and Africa Conversation Intelligence Analysis Software Revenue Market Share by Type (2018-2029)
    Figure 20. SMEs Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 21. Large Enterprises Market Size (US$ Million) & YoY Growth (2018-2029)
    Figure 22. Global Conversation Intelligence Analysis Software Market Size Share by Application: 2022 & 2029
    Figure 23. North America Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2029)
    Figure 24. Europe Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2029)
    Figure 25. Asia-Pacific Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2029)
    Figure 26. Latin America Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2029)
    Figure 27. Middle East and Africa Conversation Intelligence Analysis Software Revenue Market Share by Application (2018-2029)
    Figure 28. Conversation Intelligence Analysis Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2018 VS 2022
    Figure 29. Global Top 5 and Top 10 Players Conversation Intelligence Analysis Software Market Share in 2022
    Figure 30. North America Conversation Intelligence Analysis Software Market Share by Country (2018-2029)
    Figure 31. United States Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 32. Canada Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 33. Germany Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 34. France Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 35. U.K. Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 36. Italy Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 37. Russia Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 38. Nordic Countries Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 39. Asia-Pacific Conversation Intelligence Analysis Software Market Share by Region (2018-2029)
    Figure 40. China Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 41. Japan Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 42. South Korea Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 43. Southeast Asia Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 44. India Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 45. Australia Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 46. Latin America Conversation Intelligence Analysis Software Market Share by Country (2018-2029)
    Figure 47. Mexico Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 48. Brazil Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 49. Middle East & Africa Conversation Intelligence Analysis Software Market Share by Country (2018-2029)
    Figure 50. Turkey Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 51. Saudi Arabia Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 52. UAE Conversation Intelligence Analysis Software Market Size (2018-2029) & (US$ Million)
    Figure 53. Bottom-up and Top-down Approaches for This Report

Description

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.

The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.

Conversation Intelligence Analysis Software report published by QYResearch reveals that COVID-19 and Russia-Ukraine War impacted the market dually in 2022. Global Conversation Intelligence Analysis Software market is projected to reach US$ 2251.8 million in 2029, increasing from US$ 993.6 million in 2022, with the CAGR of 12.1% during the period of 2023 to 2029. Demand from SMEs and Large Enterprises are the major drivers for the industry.

The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.

Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Conversation Intelligence Analysis Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

Companies, Type, Application and Regions Listed in the Report:
By Company
    Gong.io
    Chorus.ai (ZoomInfo)
    SalesLoft
    CallRail
    Revenue.io
    Jiminny
    Invoca
    Allego
    Tethr
    Observe.ai
    CallMiner
    Avoma
    Mindtickle
    Salesken
    Baidu
    Alibaba Cloud
    Tencent
    Huawei
    iFLYTEK
    Aispeech
    Byai
    Xiaoi
    ZHUIYI
    TelRobot
    Emotibot

Segment by Type
    Cloud Based
    On-premises

Segment by Application
    SMEs
    Large Enterprises

By Region
    North America
        United States
        Canada
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        
    Asia-Pacific
        China
        Japan
        South Korea
        Southeast Asia
        India
        Australia
        
    Latin America
        Mexico
        Brazil
        
    Middle East & Africa
        Turkey
        Saudi Arabia
        UAE

Each chapter of the report provides detailed information for readers to understand the Conversation Intelligence Analysis Software market further:
Chapter 1: Global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029).
Chapter 2: Product Types and Revenue analysis of Each Type in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 3: Product Application and Revenue analysis of Each Application in North America, Europe, Asia-Pacific, Latin America, Middle East and Africa from 2018 to 2023.
Chapter 4: Company Competition Status, Detailed analysis of Product Name companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter 5: Companies’ Outline, covering company’s basic information, Conversation Intelligence Analysis Software introduction, etc. Conversation Intelligence Analysis Software Revenue and Gross Margin of each company as well as Recent Development are also contained in this part.
Chapter 6 to 10: Country Level analysis of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa by revenue.
Chapter 11: Market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry.
Chapter 12: QYResearch’s Conclusions of Conversation Intelligence Analysis Software market based on comprehensive survey.
Chapter 13: Methodology and Data Sources adopted by QYResearch.

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China(Beijing)

Local Time: 02:47 pm

Monday to Friday, 09:00 am - 06:00 pm

Add:

Room D709, Floor 7, No. 28 Chengfu Road, Haidian District, Beijing, China

Tel: +86-133 1872 9947 +86-10 8294 5717

Languages Supported:

Chinese English

United States(California)

Local Time: 11:47 pm

Monday to Friday, 09:00 am - 06:00 pm

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Global Conversation Intelligence Analysis Software Market Research Report 2023

Global Conversation Intelligence Analysis Software Market Insights, Forecast to 2029

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